Bridge Africa Technologies Limited – Refund Policy
Last Updated: 1/17/2024
Welcome to Bridge Africa Technologies Limited (“Bridge Africa,” “we,” “us,” or “our”). This Refund Policy outlines the terms and conditions applicable to refund requests for our software and web development services. By engaging with our website, applications, and services, you agree to comply with this Refund Policy. If you do not agree with these terms, please refrain from using our services.
1. Scope of Refund Policy
1.1 Services Covered: This Refund Policy applies to all services provided by Bridge Africa Technologies Limited, including software development, web development, and other digital solutions.
1.2 Exclusions: This Refund Policy does not apply to third-party services, products, or goods that may be recommended or integrated into our solutions.
2. Eligibility for Refund
2.1 Dissatisfaction: Refunds may be considered if the client is dissatisfied with the quality of the delivered services. Clients are encouraged to communicate any concerns promptly to allow for resolution.
2.2 Project Cancellation: Refunds may be applicable if a project is canceled before the commencement of work or if there is a valid reason for the termination of services.
3. Refund Process
3.1 Request Submission: To initiate a refund request, clients must submit a written request via email to [refund@bridgeafrica.com]. The request must include detailed reasons for dissatisfaction or cancellation.
3.2 Evaluation: Upon receiving a refund request, our team will evaluate the reasons provided and assess eligibility based on the terms outlined in this policy.
3.3 Resolution: If eligible, Bridge Africa Technologies Limited will process the refund within 15 business days from the date of the refund request. The refund will be issued in the original form of payment.
4. Non-Refundable Circumstances
4.1 Project Progress: Refunds will not be issued for services already provided or work already completed as part of the ongoing project.
4.2 Third-Party Costs: Costs incurred for third-party services, licenses, or products on behalf of the client are non-refundable.
4.3 Delays Caused by the Client: Refunds will not be issued if delays or issues arise due to incomplete or delayed information, approvals, or cooperation from the client’s end.
5. Changes to the Refund Policy
5.1 Updates: Bridge Africa Technologies Limited reserves the right to update or modify this Refund Policy without notice. Clients are encouraged to review the policy periodically for changes.
6. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
Bridge Africa Technologies Limited
- Info@bridgeafricatech.com
- +2347030957500
Thank you for choosing Bridge Africa Technologies Limited. We are committed to providing excellent digital solutions and ensuring transparency in our refund processes.